My Elegance Tested…
Friday…. oh how I have longed for this day this week. It has been one interesting week. I’ll start off with my first disaster.
photo credit Marchioness Instagram
So most of you know about my Ainifeel quilted handbag that I purchased from Amazon two months ago. I adore this bag so much that I decided to purchase it in lavender. So last Wednesday, I place my order and decided to pay the extra price to get 2-day shipping.
It arrived on Friday (on time) and I was so, so excited to receive a call from our receptionist desk about my package being here. So I walk to the front open it and…… it was in BLACK! My heart fell and I was sorely disappointed. I could feel the heat rise to my face. No matter I will remain calm and simply call Amazon and find out what we can do to fix this mess.
I call Amazon to tell them of the mix-up. The customer service agent was very kind and I decided at that moment that there was no need to be rude. This could be fixed right?
photo credit Randi Garrett
The customer service agent then sends a “replacement” the same day. All weekend I am having second thoughts about this “replacement”. I don’t have peace about it and I am already irritated. So Monday arrives and so does my package. I get a call from the front desk to come and pick it up. I pause as I hold it. Take a deep breath and gather my thoughts because I just don’t feel right. I open a corner of the package and….. it’s BLACK again!
My mind is full of anger and frustrated thoughts. My friend Melissa who is filling in for our receptionist sees my face and knows that I am MAD! I don’t say a word because I know that she is watching but boy do I want to blast off!
photo credit Annie Spratt
I call Amazon tell them of the situation and they apologize profusely. Sigh….. I really wanted that bag and I can’t try to order it again. Now it says that it is sold out. So disappointed. Now I will not lie. I did give them a bad rating for this but I still felt guilty for doing that. I don’t know. But oh my frustrating week did not end there….
At the time that I placed my order for my handbag, I also placed an order on the H&M website for two more purse scarfs and a cashmere scarf. That package arrived yesterday to only have what? A package of men’s underwear and T-shirts. Arrrggggh!!! Oh my gosh so not only did I not get my lavender handbag but I did not get the correct order from H&M?
Ohhhhhh… I wanted to call H&M and blast off but I caught myself and said, listen there is no need to be rude. I am surrounded by it on a regular basis. Don’t fall into this. I never want to be an odor to people but a fragrance but it was hard…… I prayed and said Lord, I don’t remember praying for patience recently but you sure are testing it right now. I called H&M and they were also very gracious. I have to return my package before I get my refund but they were still gracious.
Photo by Freddie Martyn on Unsplash
I am sharing this with all of you because I want to put you on notice that this is where we are headed as far as shopping. With all of the stores closing, online shopping is taking over and we will not be able to try on items nor see them in person. It’s unfortunate. I love going to stores. It is an opportunity to see items that you are interested in but it’s also an opportunity to engage in the five senses and with people. So now we must put our “patience pants” on and learn to wait. It’s going to be hard adjusting to this but we must.
I hope you all have a great Mother’s Day weekend and enjoy your families. Be a fragrance to people not an odor.
Dear Mrs. Shockley,
I know exactly how you feel!!!!! I finally had to make some rules for myself as far as online shopping. First, no more ebay, enough said. Returns are next to impossible and too frustrating and time consuming. Next, with Amazon, I check if an item is coming from Amazon or an outside vendor listing through Amazon. Amazon's returns are good, but they can't control the outside vendors that list with them. I also only order from Amazon from late Sunday evening through Wednesday. I want my items to arrive by Friday. It seems to me, through frustrating issues like yours, that the weekend employees and delivery people are different from the weekday staff. The orders are often incorrect and poorly packed, if they are rushed or on the weekends. (just my observations).
I never call customer service anywhere on the weekends because the staff is different. I want the "A" staff that works during normal business hours during the week. And third, which has helped me sleep at night, I do not order online clothing etc. if there is not a store near me that I can return the item in person and get an immediate refund. I have been doing this for the past few months, and although I may have not ordered a few things I wanted, I feel more secure about mistakes and returns. I hope this helps you make some choices to improve your frustrations.
It's sad to see the brick and mortar going away…instant gratification and we know the item is correct and not damaged or flawed because we can inspect it. It seems that is the way it's going to be so 'gird your loins' and take steps to control the situation, don't let it control you and ruin your day or weekend. Amen.
Warmly, Kathleen
Hello Kathleen,
You have made some EXCELLENT suggestions! You are so right about the staff. I believe it is different people on certain days of the week. I will keep that in mind when ordering online. I try not to let things like this ruin my day or week but it sure was frustrating. To receive two orders wrong! Not to mention my purse being shipped in the wrong color twice. Incredible! But I am glad that the reps were very kind. That made the situation a little more bearable.
I've also had my share of online shopping mishaps. It can be so frustrating when you have to run the errand of returning something when it was their mistake or the product wasn't up to your standards. I decided to donate 2 clothing pieces from Amazon that didn't work out because it was easier than going through their return process. Sigh. Will you still try to get the lavender bag if it comes back in stock?
"Be a fragrance to people, not an odor" is inspiring. I'm curious if you have to deal with rude clients at work that test your patience? At my office, I have co-workers I can commiserate with, but I'm working on just staying silent and taking a moment before carrying on.
Kelsie – Gar0190
Hello Kelsie,
Oh my gosh, I was so upset that I had to go to UPS twice! I don't know if I will try to order that bag again. The rep. with Amazon suggested not to. He said if they sent you the wrong bag twice I would leave it alone.
Yes, be a fragrance to people, not an odor. I can't remember where I heard that from but it has stuck with me for years. I have to deal with rude defendants a lot but I pretty much ignore them. They have bigger problems than I do. It's a tough world out there. I try to use wisdom in dealing with people. Thanks for stopping by Kelsie!